You'll need to turn these back on again after reinstalling. When you uninstall Dashlane, certain settings turn off automatically, including Biometric unlock, local unlock, and Biometric recovery. Web extension | Android app | iOS (Apple) app If you continue to get the error, try uninstalling and reinstalling Dashlane. More about frozen Starter, Team, and Business plans If the plan is frozen, you can't log in until it's unfrozen by the admin.Ĭheck the minimum requirements for Dashlane If you're a member of a Starter, Team, or Business plan, check with your plan admin to see if the plan has been frozen. Make sure to keep Dashlane updated to take advantage of the full benefits of our apps. To keep your data secure, we deactivate older versions of our apps. If you're getting an error message like “Something went wrong” when logging in, you might need to update Dashlane. What to do when you forget your Master password Other login problems You'll find some of the same steps listed previously in this article, with others that may apply to your situation. But we can walk you through some steps to try to avoid losing data before you reset your account. If you've forgotten your Master Password, you may need to reset your account, which erases all the data you've saved in Dashlane. No one at Dashlane knows your Master Password, and we can't send you your password if you forget it. For security reasons, Dashlane never stores or shares your Master Password. You need your Master Password to verify your identity and access your data. You can also try uninstalling and then reinstalling our app on the device where you're having a problem logging in.Īfter each step, try to log in to Dashlane again. Google Chrome | Microsoft Edge | Firefox | SafariĬlear cache, cookies, and browsing history in your browser: Make sure you have the most recent version of your browser: Sometimes these simple solutions can solve login problems. You might have a temporary problem with the app or browser you're using with Dashlane.
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